Sick Policy

When your child is sick, his/her performance in therapy is not optimal. We have established the following illness policy to help you know when to attend or when to cancel. 


If your child is sick prior to their therapy visit it is up to the guardians to determine if there child’s participation and behaviour will be affected by the illness. We recommend the child is symptom-free for 24 hours, prior to the appointment, without the use of medications including Tylenol or Advil. The child should stay home if they are showing any one of the following within the last 24 hours: 


  • fever of 99* Fahrenheit /37* Celsius 

  • diarrhea

  • vomiting (twice or more in 24 hours) 

  • body rash with fever 

  • sore throat with fever and swollen glands 

  • severe coughing 

  • any parasitic infestation (Lice, Scabies, etc.) 

  • eye discharge like Pink Eye

  • upper respiratory illness such as bronchitis or influenza 

  • chicken pox (until blisters have dried and formed scabs)

  • bacterial infection (Impetigo, Strep Throat, etc.) 

  • viral infections causing any of the above


In the event your child is showing any of the above symptoms we ask that you contact the clinic as soon as possible and either reschedule your appointment or move it to a virtual session. 


If you are unsure regarding your child’s status, please contact your therapist and they will use their discretion in deciding whether therapy should occur as scheduled. In the event you arrive for an appointment and it appears that your child is experiencing any of the above listed symptoms, your therapist may cut your appointment short or cancel the session. If the session is cancelled the therapist will work with you to reschedule for a later date


Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation flat rate of $20.